Frequently Asked Questions

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What is your processing and shipping time?

After order placement (except Holidays), we begin processing within 48 - 72 hours. Coffee and Tea orders typically arrive within 5 - 8 business days, and Necessities arrive within 7 - 10 business days. We are closed during ALL Major holidays. Orders received immediately before or during these times will be processed after.

Be sure the receiving address is correct, as Splitting Brews Tea & Coffee is not responsible for incorrect addresses. Costs for packages to be sent to a corrected or alternate address may be incurred by the customer. If we find any address issues when preparing for shipping in our systems, we will contact you to confirm the correct address.  

Any delays will be communicated promptly via email. Please communicate any changes or cancellations within two hours of order placement; No changes can be made once an order has shipped. Email your name and order number to orders@splittingbrews.com. 

 We will do our best to provide the best shipping options for our customers, though most of our shipping is via UPS or USPS and is subject to change at our discretion. 

*Due to uncertainties like distance or unexpected events, shipping times may vary. For reference, we will provide you with a tracking number via email. We are not responsible for packages once they leave our facility therefore we do not guarantee arrival times. If your coffee or tea package is damaged, please keep the bags in their original packaging and take photos. Contact us within a day of receiving any damaged order via email at orders@splittingbrews.com. 

*All shipping policies are subject to change at any time. 

Do you offer International shipping?
We ship anywhere across the U.S only at this time.
Do you offer subscriptions?
At this time subscriptions are unavailable.
What are your brewing suggestions for Tea?
Teas have varying densities. For our loose tea, we suggest starting with 1/2 a teaspoon of loose tea per 8 ounces of water for a light tea and scaling from there. Tea is the best when light and is not made too strong to reduce bitterness. Strain and remove tea immediately after brewing to reduce the chance of it being too strong or more bitter than desired. We recommend infuser baskets or tea filters for cup brewing. Stir one last time before removal.
We highly recommend using traditional brewing methods with soft (distilled), purified, or otherwise filtered water for the best outcome for both tea and coffee. We do not recommend hard water for brewing tea.
Here are some suggested steep times and temps:
White Tea Steep 7-10 min 200° F
Green Tea Steep 3-4 min 160-180° F
Oolong Steep 4-5 min 190 ° F
Rooibos / Herbal Steep 5 min 212 ° F
Darjeeling Steep 5 min 212 ° F
Chai Steep 5 min 212 ° F
Black Tea Steep 5 min 212 ° F
How long does tea last?
  • DO NOT refrigerate tea. It is best kept air-tight in a dry place.
  • With proper storage, tea can last for more than twenty-four months.
  • Flavorless Black, Green, Oolong, and White teas could last four or more years in a sealed high-barrier stand-up pouch. Once opened, that time cuts in half.
  • Flavored teas lose their flavor over time; three years is about the extent of freshness in a sealed pouch. After opening, it is best before 18 months.
  • Fruit tea, black, green, herbal, and Oolong teas with fruit pieces lasts for two years if sealed and half the time once opened. Herbs and fruit pieces have high moisture content. Our stand-up pouches have a good seal and can be re-zipped to reseal for a fair seal. We aim for the least amount of exposure to air and humidity as possible.
How long does coffee last?
Unopened coffee grounds can last about five months, but once opened the oxidation process speeds up. This reduces that time to about 3 - 4 months. Coffee is best kept in an airtight container away from heat, light and moisture. Opened or freshly ground coffee is best consumed within 2 weeks of opening.
Brewed coffee kept at room temperature should be consumed within 12 hours. If refrigerated, brewed coffee can last about 3 days. Not that we recommend refrigerators at all for coffee.
 
Coffee can get stale in a way that reduces the aroma, and this usually means it will taste flat as well.
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